DC3D
DC3D MAKERS HUB Service Booking Kiosk
DC3D MAKERS HUB – SELF SERVICE DESK

How can we help you?

Select the service you require to begin your booking.

Information entered on this kiosk is used only to process your DC3D service request.
TECHNICAL SERVICES

Printer Repair Booking

Please provide as much information as possible about the printer and the problem experienced.

Booking Number Generating…
01

Customer Information

Details of the customer booking in the printer.

02

Printer Information

Information identifying the printer.

03

Repair Information

Describe the fault and previous work attempted.

When Does the Problem Occur?
04

Items Handed In

Select everything being left with the printer.

05

Printer & Items Handover Photos

Take enough photos to clearly show the printer, all accessories and every loose part handed in. At least one photo is required.

No handover photos taken The repair booking cannot be submitted until at least one photo has been taken.
A confirmed repair book-in slip containing the booking details and all captured photographs will be emailed to the customer after submission.

Please note: any item not visible in the handover photographs may not be returned with the printer.
06

Customer Confirmation

Confirm the information before submitting.

CAD / NURBS / DCC DESIGN SERVICES

Design Work Booking

Please provide the project information required for our design team.

Booking Number Generating…
01

Client Information

Details of the person or business requesting the design.

02

Project Description

Explain what must be designed, modified or recreated.

03

Project Type

Select every option that applies.

04

Timeline

Select the required project priority.

05

Reference Photo

Optional — take a photo of the part, product, sketch or reference item connected to the design request.

No reference photo added The design request can still be submitted without a photo.
A confirmed design-request slip will be emailed to the customer after submission. When a photo is supplied, it will be included.
06

Customer Confirmation

Confirm the request before submitting.

OUT-OF-STOCK FILAMENT

Backorder Request

Select a filament currently listed as out of stock on the DC3D website.

Booking Number Issued on submission
01

Customer Information

Details of the person requesting the filament.

02

Build Your Backorder List

Select an out-of-stock filament, enter the quantity, and add it to the request.

Checking live filament stock…

Filaments Added

All items below will be submitted together as one backorder request.

0 items
No filament has been added yet.
03

Customer Confirmation

Confirm the request before submitting.

HELP US IMPROVE

Suggestions, Complaints & Compliments

Tell us about your experience, share an idea, raise a concern or recognise a team member.

Reference Number Issued on submission
01

Type of Feedback

Select the option that best describes your message.

02

Your Details

Choose whether you would like to remain anonymous.

03

Your Message

Give us enough detail to understand your feedback.

04

Confirmation

Please confirm the information before submitting.

✓
INFORMATION CAPTURED

Thank You

Your information has been successfully captured.

A DC3D team member will review your request and contact you.

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